Virtual Field's Impact on Efficiency and Patient Satisfaction

Introduction

Dr. Copeland started her practice, Innovative Eye Care, from scratch 6.5 years ago in a suburban area, primarily serving a healthy patient demographic. Exams used most frequently: 24-2 BOLT, N-30 Screening.

Case study

Implementation of Virtual Field

• Reasons for Choosing Virtual Field: Dr. Copeland was drawn to Virtual Field for its ease of use and the modern, high-tech appeal it offers to her practice and patients.
• Integration into Workflow: The Virtual Field device is seamlessly incorporated into the practice’s pretest workup routine alongside auto refractor tests and optos pictures.

Impact on Patient Experience

• Patient Reception: Patients have reacted positively, often commenting on the "cool" factor of the technology. The headset's audio instructions have proved particularly beneficial, catering effectively to the practice’s significant Spanish-speaking demographic.
• Accessibility: The technology has been inclusive for patients with mobility issues, who can use the device comfortably in any room.

Clinical Benefits

• Disease Monitoring and Screening: Dr. Copeland utilizes Virtual Field predominantly for screening all patients aged 16 and older, including monitoring conditions like pituitary adenomas through easy-to-review progression analysis.
• Data Security and Management: Unlike previous experiences with traditional machines, Virtual Field’s cloud-based system prevents data loss, enhancing reliability in long-term disease monitoring.

Economic Impact

• Cost-Effectiveness: The return on investment with Virtual Field has been significant. Its lower cost compared to traditional machines, combined with routine screenings, has allowed the practice to quickly recoup expenses.
• Market Differentiation: The advanced technology of Virtual Field sets Dr. Copeland’s practice apart from others, adding a competitive edge.

Training and Support

• Onboarding Experience: The training required was minimal, facilitated by an intuitive quick-start guide. The onboarding and training resources provided were found to be extremely helpful, ensuring a smooth integration without the need for frequent troubleshooting.

Overall Satisfaction

• Feedback: Dr. Copeland describes Virtual Field as "easy to use," "cutting edge," and "efficient."
• User Experience: There have been no negative experiences reported; the technology works seamlessly within the practice’s operations, largely operating autonomously which minimizes staff intervention.

Conclusion

Summary: Virtual Field has significantly enhanced the patient and provider experience in Dr. Copeland’s practice. It has improved clinical outcomes, streamlined operations, and distinguished the practice in competitive markets.